Privacy Policy
Last updated: 06/07/2025
We care about your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we use it, in line with the UK General Data Protection Regulation (UK GDPR).
Who We Are
We are Capella, a UK-based service helping people navigate grief and post-death admin. For data protection purposes, we are the “data controller” responsible for your personal information.
If you have questions, you can contact us at:
hello@withcapella.com
What Information We Collect
When you use our services (like filling out a form or requesting a checklist), we may collect:
Your name
Your email address
Your phone number (if provided)
Whether the person who died passed away in England or Wales
The date of death
Your relationship to the person who died
The type of support you're looking for
We only collect the information we need to offer you a personalised and helpful experience.
How We Use Your Information
We use your data to:
Create and send you a grief admin checklist and resources
Understand the type of support you need
Contact you with helpful resources and service updates
Send you marketing emails (but only if you give us permission)
Our lawful basis for processing your data is:
Consent – for marketing communications
Legitimate interest – for providing the core service you’ve asked for
Marketing Consent
We’d love to keep in touch with helpful updates, offers, or resources via email. We’ll only send you marketing communications if you give us clear consent (e.g., ticking a box on a form).
You can withdraw consent at any time by clicking “unsubscribe” in any of our emails or contacting us directly.
Your Data Rights (Under UK GDPR)
You have rights over your personal data, including:
Right to access – You can ask what data we hold about you
Right to correct – You can ask us to fix inaccurate data
Right to delete – You can ask us to erase your data
Right to restrict or object – You can object to how we use your data
Right to data portability – You can request a copy of your data in a portable format
To exercise any of these rights, contact us at hello@withcapella.com .
If you're unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) – www.ico.org.uk
How Long We Keep Your Data
We only keep your personal information for as long as necessary to provide the service or until you ask us to delete it.
Cookies
Like most websites, we use cookies to understand how people use our site and improve the experience. You can manage your cookie preferences via your browser settings and at the bottom of our web page.
Third parties
To help us provide our service, we may share your data with trusted third-party providers (e.g. form builders, email services, secure databases). These providers only process data on our instructions and are required to keep it safe. We never sell your information.
How We Keep It Safe
We take appropriate technical and organisational steps to protect your data, including secure storage, encryption and limited access controls.
Changes to This Policy
We may update this policy from time to time. We’ll let you know if any significant changes are made.